Contact information
Contact Us
Thank you for visiting Minener.
Whether you have a question about a product, need help with an existing order, or require assistance with shipping, returns, refunds, or warranty service, our customer support team is here to help.
Customer Support
Email: support@minener.us
Website: minener.us
We currently provide customer support primarily by email.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Order Support
You may contact us for assistance with:
- Order confirmation
- Payment or checkout questions
- Shipping and tracking updates
- Address correction requests
- Order cancellation requests
- Missing or delayed packages
- Damaged, defective, or incorrect items
- Returns and exchanges
- Refund status
- Warranty claims
- Product setup or usage questions
Information to Include
To help us review your request, please provide:
- Your full name
- Your order number
- The email address used when placing the order
- The product name or model
- A clear description of your question or issue
- Photos or videos when reporting damage, defects, missing parts, or an incorrect item
Providing complete information may help us resolve your request more efficiently.
Order Changes and Cancellations
To request an address change or order cancellation, contact us as soon as possible at support@minener.us.
Please note that changes and cancellations are not guaranteed once an order has entered processing, packing, fulfillment, or shipment.
For additional details, please review our Return and Refund Policy and Shipping Policy.
Returns and Warranty Claims
Do not send products to our company address, warehouse, or the address shown on the original shipping package without first contacting us.
Returns and warranty claims must be reviewed and authorized before a product is sent back.
Once your request is approved, we will provide the appropriate return address and shipping instructions.
Products returned without prior authorization may not be accepted or refunded.
Business Inquiries
For wholesale, retail, media, partnership, affiliate, or other business inquiries, please contact:
Please include a brief introduction and the purpose of your inquiry.
Company Information
Brand: Minener
Website: minener.us
Email: support@minener.us
Minener is operated by:
HONG KONG YUEGOU GLOBAL TECHNOLOGY LIMITED
Company Address:
Unit 1062, 19/F, Amtel Building
144–148 Des Voeux Road Central
Central, Hong Kong
The company address above is provided for business and legal correspondence only. It is not a return address.
Contact Minener
For questions regarding our night vision devices, astronomical telescopes, golf rangefinders, orders, shipping, returns, refunds, or warranties, email us at: