Return and Refund Policy

Last Updated: July 20, 2026

At Minener, we want you to feel confident about your purchase. Please review the following policy regarding order cancellations, returns, exchanges, damaged items, and refunds.

Order Cancellation

To request an order cancellation, please contact us as soon as possible at support@minener.us. Please include your order number and the reason for the cancellation.

Before Processing or Shipment

If your order has not entered processing, packing, fulfillment, or shipment, you may request a cancellation.

Once your cancellation is approved, Minener will initiate the refund to your original payment method within 7 business days. Depending on your bank, credit card issuer, or payment provider, it may take additional time for the refund to appear in your account.

After Processing, Packing, or Shipment

Once an order has entered processing, packing, fulfillment, or shipment, cancellation is not guaranteed.

We will make reasonable efforts to stop the order, but if it cannot be canceled, you may request a return after receiving the package in accordance with this Return and Refund Policy.

If we are unable to ship your order within the stated shipping timeframe, we will notify you and provide the option to accept a revised shipping date or cancel the affected order for a full refund.

Refused, Unclaimed, or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address provided by the customer, the following costs may be deducted from the refund:

• Original shipping charges
• Return shipping charges
• Carrier handling fees
• Other non-refundable delivery-related costs

Any remaining eligible amount will be refunded after the returned package has been received and inspected.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must:

• Be in the same or like-new condition in which it was received
• Show no signs of misuse, accidental damage, alteration, or excessive wear
• Include all original accessories, manuals, components, and packaging
• Include the receipt, order confirmation, or other proof of purchase

Products returned with missing accessories, damaged packaging, signs of misuse, or damage caused after delivery may not qualify for a full refund.

How to Request a Return

To request a return, contact us at support@minener.us and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos when the item is damaged, defective, incomplete, or incorrect

After reviewing your request, we will notify you whether the return has been approved and provide the return address and shipping instructions.

Do not return an item before receiving return authorization from Minener. Items sent back without prior approval may not be accepted or refunded.

Return Shipping Costs

For returns caused by a change of mind, personal preference, an incorrectly selected product, or another reason not related to a product defect or fulfillment error, the customer is responsible for the return shipping cost.

If we provide a prepaid return shipping label for a customer-responsibility return, the cost of the label may be deducted from the final refund.

Minener will cover reasonable return shipping costs when we confirm that:

• The item arrived damaged
• The item is defective
• The wrong product was delivered
• The package was missing items because of our fulfillment error

Original shipping charges and expedited shipping fees are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

We strongly recommend using a trackable shipping service for customer-arranged returns. Minener is not responsible for returned packages lost or damaged in transit before they reach the designated return address.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

Contact us at support@minener.us as soon as possible if:

• The product is damaged
• The product does not function properly
• You received the wrong product
• An item or accessory is missing from the package

Please provide your order number and clear photos or videos showing the issue. We will review the information and determine the appropriate resolution, which may include replacement parts, a replacement product, a return, or a refund.

Damage caused by misuse, accidents, unauthorized modification, improper storage, failure to follow product instructions, or normal wear and tear is not considered a manufacturing defect.

Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards
• Products clearly marked as final sale
• Products damaged through misuse, accidents, alteration, or improper handling
• Products returned without required accessories or components
• Products sent back without prior return authorization

These exclusions do not limit any rights that cannot legally be excluded under applicable consumer protection laws.

Exchanges

The fastest way to receive a different product is to return the original item and place a separate order after the return has been approved.

If you received a damaged, defective, or incorrect item, contact us before placing another order so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, Minener will initiate the refund to the original payment method within 7-14 business days. Depending on your bank, credit card company, or payment provider, it may take additional time—often up to 7–30 business days—for the refund to appear in your account.

Refunds can only be issued to the original payment method used for the order. Shipping fees, expedited delivery fees, return shipping costs, and other non-refundable charges may be excluded from the refund unless the return resulted from our error or applicable law requires otherwise.

If more than 30 business days have passed since we confirmed that your refund was issued, please contact us at support@minener.us.

Contact Us

For questions regarding cancellations, returns, exchanges, damaged items, or refunds, contact:

Email: support@minener.us