Shipping Policy
Shipping Policy
Shipping Policy
Effective Date: July 20, 2026
Thank you for shopping with Minener. This Shipping Policy explains our shipping destinations, shipping charges, estimated delivery times, tracking, address requirements, and procedures for delayed, refused, lost, or damaged shipments.
This Shipping Policy applies to orders placed through minener.us.
1. Shipping Destinations
Minener currently ships to eligible addresses within the United States.
Available shipping options are determined by the shipping address and products entered during checkout. If no shipping option appears for your address, we may currently be unable to deliver the order to that location.
We do not currently offer international shipping through minener.us.
2. Shipping Rates
Our current Standard Shipping rates are based on the order amount:
- Orders from $0.00 to $59.99: $9.99 Standard Shipping
- Orders of $60.00 or more: Free Standard Shipping
The applicable shipping charge will be displayed during checkout before payment is completed.
The qualifying order amount is determined by the value shown at checkout. Discounts, product changes, returns, or cancellations may affect whether an order qualifies for free shipping.
Minener reserves the right to update shipping rates and free-shipping thresholds. Changes will not affect orders that have already been completed unless the customer requests a material change to the order.
3. Order Processing
Orders are reviewed and processed on business days, Monday through Friday, excluding United States federal holidays.
Order processing may include:
- Payment authorization
- Fraud and security review
- Shipping address verification
- Product availability confirmation
- Packing and fulfillment
Processing time is separate from carrier transit time.
Orders placed on weekends or holidays will begin processing on the next available business day.
Some orders may require additional verification before shipment. If we need more information to verify an order, payment, or shipping address, we may contact you at the email address provided during checkout.
Failure to respond to an order verification request may delay or prevent shipment.
4. Estimated Transit Time
Standard Shipping generally has an estimated carrier transit time of:
5–8 business days
Transit time begins after the order has been processed and transferred to the shipping carrier.
Business days do not include Saturdays, Sundays, or United States federal holidays.
The estimated delivery date shown during checkout or in your order confirmation is an estimate and is not a guaranteed delivery date.
Delivery times may vary depending on the destination, carrier performance, weather, holidays, transportation disruptions, address accuracy, and other circumstances outside our reasonable control.
5. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation at the email address provided during checkout.
When your order has shipped, we will send a shipping confirmation containing available tracking information.
Tracking information may take additional time to become active after a shipping label is created. This does not necessarily mean that the shipment has been delayed.
Customers are responsible for monitoring tracking updates and ensuring that someone can safely receive the package when necessary.
6. Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address.
Before completing checkout, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Email address
- Telephone number, when provided
Minener is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect, incomplete, or outdated address provided by the customer.
7. Address Changes
To request a shipping address change, contact us as soon as possible at:
Please include your order number and the complete corrected address.
Address changes are not guaranteed after an order has entered processing, packing, fulfillment, or shipment.
Once a package has been transferred to the shipping carrier, we may be unable to change or redirect the delivery address. Any carrier fees associated with an approved address correction or redirection may be the customer’s responsibility.
Minener is not responsible for a package delivered to the address entered and confirmed by the customer during checkout.
8. Order Cancellations
To request an order cancellation, contact support@minener.us as soon as possible and include your order number and reason for cancellation.
If an order has not entered processing, packing, fulfillment, or shipment, you may request cancellation.
Once an order has entered processing, packing, fulfillment, or shipment, cancellation is not guaranteed.
If the order cannot be canceled before shipment, you may request a return after receiving it in accordance with our Return and Refund Policy.
9. Shipping Delays
Shipping and delivery dates are estimates and may be affected by circumstances such as:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holiday shipping volume
- Transportation delays
- Labor disruptions
- Address verification
- Payment verification
- Product availability
- Government restrictions
- Events outside our reasonable control
If we are unable to ship your order within the stated or estimated shipping timeframe, we will notify you when required and provide an updated shipping estimate or the option to cancel the affected order for a refund.
Under the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, an online seller that cannot ship within its promised timeframe must generally obtain the customer’s consent to the delay or provide the option to cancel and receive a prompt refund.
10. Split Shipments
Orders containing multiple products may be shipped in separate packages because of product availability, package size, or fulfillment requirements.
If an order is divided into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different dates.
Unless otherwise stated at checkout, customers will not be charged an additional shipping fee solely because Minener divides an order into multiple shipments.
11. Packages Marked as Delivered but Not Received
If tracking information shows that a package was delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location, mailbox, entrance, garage, or other secure areas.
- Ask household members, neighbors, reception staff, or property management whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact us at support@minener.us if the package still cannot be located.
Please provide your order number and any relevant information from the shipping carrier.
We will review the available tracking and delivery information and assist with a carrier investigation when appropriate. A replacement or refund is not automatically guaranteed solely because tracking shows delivery, and the resolution will depend on the circumstances and investigation results.
12. Lost Packages
A shipment is not considered lost merely because tracking has not updated for several days.
If a shipment appears to be significantly delayed or potentially lost, contact us at support@minener.us with your order number.
We may need to open an investigation with the shipping carrier before providing a resolution. Carrier investigations may require additional time.
If the carrier confirms that the package was lost in transit, we will review the order and provide an appropriate resolution, which may include a replacement or refund.
13. Damaged Packages
Please inspect your order promptly after delivery.
If the product or package arrives damaged, contact us as soon as possible at support@minener.us and provide:
- Your order number
- A description of the damage
- Photos of the outer shipping package
- Photos of the shipping label
- Photos or videos of the damaged product
- Photos of all included packaging and accessories
Please retain the product, packaging, shipping label, and accessories while the claim is being reviewed. The shipping carrier or Minener may require this information to investigate the damage.
Confirmed damaged, defective, incorrect, or incomplete orders will be handled in accordance with our Return and Refund Policy.
14. Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, or returned to us because of an incorrect or incomplete address provided by the customer, the following costs may be deducted from any eligible refund:
- Original shipping charges
- Return shipping charges
- Carrier handling fees
- Address correction fees
- Other non-refundable delivery-related costs
Any remaining eligible refund will be reviewed after the package has been returned, received, and inspected.
Refusing delivery does not automatically qualify an order for a full refund and is not a substitute for following our approved return process.
15. Shipping Fees and Refunds
Original shipping charges and expedited shipping fees, if applicable, are generally non-refundable.
Shipping charges may be refunded when the return or cancellation resulted from a confirmed Minener error or when required by applicable law.
For customer-responsibility returns, including returns caused by a change of mind, personal preference, or incorrectly selected product, the customer is responsible for return shipping costs.
If Minener provides a prepaid return label for a customer-responsibility return, the cost of that label may be deducted from the final refund.
For complete return and refund requirements, please review our Return and Refund Policy.
16. Returns Must Be Authorized
Do not ship products back to the address shown on the original shipping package or to any Minener business or fulfillment address unless we have specifically instructed you to do so.
To request a return, contact:
After the return request is reviewed and approved, we will provide the applicable return address and return instructions.
Products returned without prior authorization may not be accepted or refunded.
17. Shipping Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our shipping methods, rates, carriers, fulfillment operations, or legal requirements.
The current version will be posted on this page with an updated effective date.
Changes will apply to future orders unless otherwise required by applicable law.
18. Contact Us
For shipping questions, tracking assistance, address corrections, or delivery concerns, contact:
Minener
Website: minener.us
Email: support@minener.us